ZenoxIntelligent Customer Support Agent
An AI-driven conversational agent integrating WhatsApp and web chat with CRM ticketing.
- AI Agent
- NLP
- Automation
- CRM
Case study
How it came together
01 · Where it started
The challenge
Support teams were overwhelmed with repetitive Tier-1 inquiries, resulting in long queue times during off-hours.
02 · What we built
The solution
Built an autonomous AI agent grounded on product documentation with seamless human agent handoff rules.
03 · What changed
The result
72% of customer inquiries resolved without human intervention, maintaining a 4.8/5 CSAT rating.
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